Refund policy

Resin Wale accepts return requests within 24 hours of delivery. Items must be unused and undamaged, with their original packaging and accessories. Contact sales@resinwale.com before returning goods to UG-9, Vacanza Trade Centre, Opp. Ratna Jyoti Apartment, Vesu Main Rd, Vesu, Surat, Gujarat 395007, India. Customers pay return postage for preference returns; Resin Wale bears applicable return costs for an accepted seller-error claim.

Preference returns

After inspection, eligible preference returns receive store credit for the item value, excluding delivery charges, within two working days. Credit lasts three months, cannot be transferred or redeemed for cash, and cannot be extended. Purchases made with this credit are not eligible for a further preference return or exchange.

Damage, defects or missing items

Report these within 48 hours with your order number, photographs and a complete video opening the sealed parcel. Claims are reviewed within 2–5 working days. Approved remedies are arranged within 48 hours; approved refunds go to the original payment method, subject to bank processing.

Cancellation and delivery problems

Request cancellation within four hours of ordering and before dispatch; approval is required. Approved cancellations may involve applicable payment-processing or administrative charges disclosed before processing, subject to law. We do not apply an undisclosed fixed fee. Dispatched orders and personalised items whose production has started cannot be cancelled.

Report an incorrect delivered status within 24 hours. Customer-caused RTO and reshipping charges are payable by the customer.

Mandatory consumer rights remain unaffected.